Delivery and dispatch

Apart from Germany we deliver our goods to all European Countries of the European Union. All countries outside the European Union are supplied by our HELVECOS Head-Office in Switzerland.

All information about product availability, shipping and delivery of a products are estimations based on experiences. They are non-binding offers and information, except the delivery time is explicitly indicated as binding information. If some of the ordered products are not available due to other orders we will inform you in a separate email. Delivery delay is always declared as soon as possible. There is no obligation before we confirm the delivery.

In the case that products should not be available anymore, we reserve the right to withdraw from the sale. In that case we will inform you at short term and refund the value immediately.

SHIPPING METHODS

We deliver in cooperation with

  • DHL INTERNATIONAL
  • SWISS POST


All deliveries are insured against theft and accidental damages. As soon as your delivery has been received the insurance ends immediately.

We do not provide any delivery into post boxes.

In the case of part-deliveries we charge the referring shipping costs only once.

Our opening hours are from  Monday until Friday from 09.00 to 17.00 CET, except official holidays. We deliver within 48h after receipt of the order.